Recently I orderded pixel poi, I had numerous questions before ordering,I asked all of them and they answered them promptly and patiently. I had a problem with money transfer (money was deducted from my a/c but didn't reach ignis but after 24 hrs problem got solved by paypal) and we received the poi within four days and we had another problem; one poi was working but not the second one we again contacted support, they came online in skype and helped us to repair it. I was really very happy with this after sales service. Now both pois are working very well and I'm even performing it full pledge. As per my experience this is a great product from ignis poi and I'd prefer giving 5 star rating. I thank to ignis team for their exceptionally good support.